Terms & Conditions

TrinitiCare is operated by Triniti Home Pty Ltd, trading as Triniti Home Care.

By using the app, you agree to these Terms and Conditions. If you do not agree, please do not use the app.

1. Who can use TrinitiCare

TrinitiCare is available only to authorised employees, contractors and approved users of Triniti Home Pty Ltd.

You must:

• Use only the account provided to you
• Keep your login details secure
• Provide accurate information
• Use the app only for approved work purposes

You must not share your account with another person.

2. App features

Depending on your role and permissions, TrinitiCare may allow you to:

• View rosters and shifts
• Clock in and clock out
• Submit timesheets
• Manage leave and availability
• View and request open shifts
• Manage shift swaps
• Submit expenses and receipts
• Access workplace documents
• Receive workplace notifications

Some features may not be available to every user.

3. Acceptable use

You must not:

• Use the app for unlawful or unauthorised purposes
• Access information you are not authorised to view
• Share confidential participant, staff or business information
• Use another person’s account
• Upload false, offensive or unauthorised content
• Copy, modify or interfere with the app
• Attempt to reverse engineer the app
• Introduce viruses or other harmful software

4. Clock-in, location and work records

TrinitiCare may collect your location when you tap Clock In or Clock Out.

This is used to verify attendance at the rostered shift location.

You are responsible for ensuring that your:

• Clock-in and clock-out records
• Timesheets
• Expense claims
• Uploaded documents
• Other work records

are accurate and complete.

Providing false or misleading information may result in disciplinary or other action.

5. Photos, receipts and documents

The app may allow you to upload:

• Expense receipts
• Incident evidence
• Workplace documents
• Other authorised files

You must only upload information that:

• Is relevant to your work
• You are authorised to provide
• Is accurate and appropriate
• Does not breach another person’s privacy

6. Privacy

We manage personal information in accordance with our Privacy Policy:

https://triniticare.com.au/privacy-policy

The Privacy Policy explains how information is collected, used, stored and protected.

7. Intellectual property

The TrinitiCare app, including its software, design, branding, content and features, is owned by or licensed to Triniti Home Pty Ltd.

You may use the app only for authorised work purposes.

You must not copy, distribute, modify or reproduce any part of the app without written permission.

8. App availability

We may update, change, suspend or temporarily restrict the app for:

• Maintenance
• Security
• Legal requirements
• Operational reasons
• Feature improvements

We do not guarantee that the app will always be available without interruption.

9. Suspension or removal of access

We may suspend or remove your access if:

• Your employment or engagement ends
• You breach these Terms
• You misuse the app
• There is a security or privacy concern
• Your account is no longer authorised
• We are required to do so by law

10. Your responsibilities

You are responsible for:

• Keeping your device and login details secure
• Reporting suspected unauthorised access
• Following workplace policies
• Protecting confidential information
• Using the app honestly and accurately
• Complying with privacy, safety and workplace requirements

11. Limitation of liability

To the maximum extent permitted by law, Triniti Home Pty Ltd is not responsible for indirect or consequential loss caused by:

• Device or internet problems
• Temporary app unavailability
• Unauthorised account access
• Incorrect information entered by a user
• Misuse of the app

Nothing in these Terms removes rights that cannot legally be excluded under Australian law.

12. Changes to these Terms

We may update these Terms from time to time.

The latest version will be available at:

https://triniticare.com.au/terms-and-conditions

Continued use of the app after changes are published means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia.

14. Contact us

For questions about these Terms and Conditions, contact:

Triniti Home Pty Ltd
Email: info@triniticare.com.au
Phone NSW: 02 8319 9433
Phone VIC: 03 8595 0933
Address: 1/19 Rawson Road, Woy Woy NSW 2256
Website: https://triniticare.com.au