Policy

TrinitiCare respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information through our services, website and TrinitiCare mobile application.

Information we collect

We may collect:

• Your name and contact details
• Staff login and account information
• Shift, roster and timesheet details
• Clock-in and clock-out records
• Location when you clock in or clock out
• Leave and availability information
• Expense claims and receipts
• Photos or documents you choose to upload
• Device and notification information
• Security and activity records
• Participant information required to provide authorised support services

We only collect information that is reasonably required to provide our services, manage staff activities and meet our legal responsibilities.

Location information

The TrinitiCare app may access your device location when you tap Clock In or Clock Out.

This information is used to confirm attendance at the rostered shift location.

The app does not continuously track your location in the background.

Location information may be securely sent to our systems and stored with the relevant shift record.

Camera, photos and documents

The app may request access to your camera or photo picker when you choose to upload:

• Expense receipts
• Incident evidence
• Workplace documents
• Other authorised files

The app does not access your camera or photos unless you choose to use one of these features.

How we use your information

We may use your information to:

• Manage staff accounts
• Display shifts and rosters
• Record attendance and working hours
• Process timesheets, leave and expenses
• Manage open shifts and shift swaps
• Send workplace notifications
• Provide authorised disability support services
• Maintain safety, security and audit records
• Investigate incidents or complaints
• Meet employment, payroll, NDIS, taxation and legal requirements
• Maintain and improve our systems and services

We do not sell your personal information.

Sharing information

We may share information with:

• Authorised staff and managers
• Approved service providers
• Payroll, accounting, legal and insurance providers
• Cloud hosting, storage and technology providers
• Notification and communication providers
• Government agencies or regulators where required
• Courts or law-enforcement authorities where required by law

We only share information where it is necessary, authorised or legally required.

Some technology providers may process information outside Australia.

Data security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access.

These measures may include:

• Secure login and authentication
• User roles and access controls
• Encrypted internet connections
• Secure cloud systems
• Monitoring and audit records
• Staff confidentiality requirements

No online system can be guaranteed to be completely secure.

Data retention and deletion

We keep personal information only for as long as it is needed for:

• Service delivery
• Employment and payroll
• NDIS and compliance requirements
• Safety and incident management
• Taxation, insurance and legal obligations
• Business and audit requirements

When information is no longer required, we take reasonable steps to delete or de-identify it.

Some information may need to be retained because of legal, employment, payroll, NDIS, safety or recordkeeping requirements.

Access, correction and account closure

You may request:

• Access to your personal information
• Correction of inaccurate information
• Closure or deactivation of your account
• Deletion of eligible personal information

We may need to confirm your identity before completing a request.

Closing an account does not always mean that all employment, payroll, incident or legal records can be deleted.

Notifications

The TrinitiCare app may send notifications about:

• Shifts and roster changes
• Open shifts
• Shift-swap requests
• Timesheets
• Expenses
• Workplace announcements
• Other work-related updates

You can manage notification permissions through your device settings.

Contact us

For privacy questions, access requests, corrections, account closure or deletion requests, please contact:

Privacy Officer
Triniti Home Pty Ltd
Email: info@triniticare.com.au
Phone NSW: 02 8319 9433
Phone VIC: 03 8595 0933
Address: 1/19 Rawson Road, Woy Woy NSW 2256
Website: https://triniticare.com.au

Privacy complaints

Please contact us if you have a concern about how your personal information has been handled.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.