Policy

Privacy and Complaint Handling Policy

Company Name: Triniti Home Pty Ltd

ABN: 67 629 324 787

Introduction

At Triniti Home Pty Ltd ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding data collection, usage, and management for the Trinova mobile application ("the App") and services provided by Triniti Home Care Pty Ltd. By using our services or the Trinova App, you agree to the terms outlined below.

No User Data Collection in Trinova Mobile App

We do not collect, store, or process any user data through the Trinova mobile application. The App’s functionalities are designed to operate without the need for user-specific data input or storage.

Privacy Policy for Triniti Home Care Pty Ltd

Triniti Home Care Pty Ltd is committed to protecting the privacy of an individual’s personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure that your information is managed responsibly.

Our Privacy Commitments:

Personal information is managed in an open and transparent way.

Participant and staff privacy is protected.

Personal information is collected and handled fairly.

Personal information is used and disclosed for legally permitted purposes only.

Access to and correction of personal information is regulated.

Confidentiality is maintained through appropriate storage and security.

Information We Collect:

We may collect personal information, including but not limited to:

Name, address, telephone number, and email address.

Date of birth and gender.

Emergency contact details.

Health information.

Diversity status (e.g., ethnicity, lifestyle preferences).

Collection Methods:

Personal information may be collected directly from you, your family members, advocates, or other service providers (e.g., doctors). If collection occurs indirectly, your consent is required unless mandated by law or impractical to obtain.

Purpose of Collection:

We collect personal information to:

Provide support services.

Enable service providers and medical practitioners to deliver care.

Disclosure of Personal Information:

We may disclose your personal information to:

Service providers, medical practitioners, and health agencies.

Advocates, guardians, or persons you nominate.

Relevant government organizations like the National Disability Insurance Scheme (NDIS).

We will not disclose your information to overseas recipients.

Security Measures:

We take reasonable steps to protect your personal information against misuse, loss, unauthorized access, modification, or disclosure. Both physical and electronic data storage systems are secured.

Accessing and Correcting Your Information:

You have the right to access or request corrections to your personal information. Requests must include proof of identity, and we will respond within seven (7) days.

Employee and Volunteer Records:

Employee information is managed in line with workplace laws.

Volunteer information is managed in accordance with the Privacy Act.

Data Breaches:

In the event of a data breach, we will follow our Management of Data Breach Policy and Procedure to address and mitigate the issue promptly.

Complaint Handling Policy

If you have any complaints or concerns about the Trinova App, our services, or privacy practices, you may contact us using the details below. All complaints will:

Be treated seriously.

Be addressed promptly and confidentially.

Not affect your existing obligations or the arrangements between you and us.

We will notify you of the outcome following our investigation.

Contact Information

Company: Triniti Home Pty LtdABN: 67 629 324 787Email: info@triniticare.com.auPhone: 02 8319 9433Address: Rawson Road, Woy Woy NSW 2256

About the Trinova Mobile App

Trinova is a feature-rich mobile application tailored for home care employees. It offers:

Shift Management: View, update, and manage work shifts seamlessly.

Timesheets: Log and track hours for accurate payroll processing.

Task Tracking: Stay on top of assigned tasks with real-time updates and reminders.

Communication: Connect directly with team members and clients for efficient coordination.

Security and Control:

Triniti Home Pty Ltd maintains full control of the App, utilizing a secure backend system to ensure operational integrity.

Accessibility:

Trinova supports Android and iOS platforms and is available for download on the Google Play Store and Apple App Store. App listings clearly identify Triniti Home Pty Ltd as the managing entity.

Updates to This Policy

This policy may be updated periodically to reflect legal and operational changes. Updates are effective immediately upon posting. We recommend reviewing this policy regularly.

Effective Date: 22/01/2025

Meanings of Terms Used

"We," "us," or "our" refer to Triniti Home Pty Ltd.

"You" or "your" refer to the user of the Trinova App or recipient of Triniti services.

"Trinova App" refers to our mobile application and its related services.

"Site" refers to our website: https://triniticare.com.au.